ek9998 Privacy Policy

Introduction

ek9998 ("we", "us", "our") is committed to protecting and respecting the privacy of every person who visits and uses the ek9998 platform at https://ek9998.ws ("the Platform"). This Privacy Policy sets out the basis on which we collect, process, store, and use personal data in connection with the operation of the Platform.

This Privacy Policy forms an integral part of the ek9998 Terms & Conditions. By registering an account, making a deposit, or continuing to use the ek9998 platform after this policy has been made available to you, you acknowledge that you have read and understood this policy and that you consent to the collection and processing of your personal data as described herein.

We are committed to handling your personal data in accordance with applicable data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality. We do not sell personal data to third parties for marketing purposes, and we will never share your information with unaffiliated third parties except as necessary to operate the Platform and as described in this policy.

Our Privacy Principles

Everything we do with your data is guided by the following six principles. These are not aspirational statements — they describe how ek9998 actually handles personal information in practice.

1. Personal Data We Collect

Depending on how you interact with the ek9998 Platform, we may collect the following categories of personal data:

We do not intentionally collect sensitive personal data such as health information, racial or ethnic origin, political opinions, or religious beliefs. If you voluntarily disclose such information in a communication with our support team, it will be handled with the highest degree of confidentiality and used only to assist you.

2. How We Use Your Personal Data

ek9998 uses personal data only where we have a lawful basis to do so. The primary purposes for which we process your data are described below, together with the lawful basis for each:

• Account Registration & Management: To create and maintain your player account, verify your identity, and provide you with access to the Platform's services. Lawful basis: performance of contract.
• KYC & Age Verification: To verify that you are at least 21 years of age and to confirm your identity in accordance with our anti-money laundering obligations. Lawful basis: legal obligation.
• Processing Transactions: To process your deposits via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to fulfil your withdrawal requests in Bangladeshi Taka (BDT). Lawful basis: performance of contract.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform. Lawful basis: legitimate interests and legal obligation.
• Responsible Gaming Monitoring: To identify patterns of behaviour that may indicate a gambling problem and to apply appropriate player protection measures, including deposit limits, time-outs, and self-exclusion where necessary. Lawful basis: legitimate interests and legal obligation.
• Customer Support: To respond to your enquiries, complaints, and support requests in a timely and effective manner. Lawful basis: performance of contract and legitimate interests.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about the Platform — but only where you have given your explicit consent to receive such communications. You may withdraw consent at any time by contacting [email protected]. Lawful basis: consent.
• Platform Improvement: To analyse usage patterns and technical performance data in order to improve the design, reliability, and content of the Platform. Lawful basis: legitimate interests.
• Legal Compliance: To comply with applicable laws and regulations, and to respond to lawful requests from regulatory authorities and law enforcement agencies. Lawful basis: legal obligation.

3. Cookies & Tracking Technologies

ek9998 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and improve your experience. A cookie is a small text file placed on your device when you visit the Platform. Cookies are not harmful and cannot execute code or transmit viruses.

We use the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core functionality such as keeping you logged in during a session, remembering your language preference, and securing the Platform against cross-site request forgery. These cookies cannot be disabled without breaking core Platform features.
• Performance & Analytics Cookies: These cookies collect anonymised information about how visitors use the Platform — such as which pages are visited most often and whether error messages are received. This data helps us improve the Platform's performance and usability.
• Functional Cookies: These cookies allow the Platform to remember choices you have made (such as your preferred game lobby layout or display settings) and provide enhanced, personalised features.
• Marketing Cookies: These cookies are used to deliver promotions and offers that are relevant to your interests. They track your activity across the Platform so that we can tailor our communications to you. Marketing cookies are only deployed with your consent.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences for specific websites. Please note that disabling certain cookies may affect the functionality of the ek9998 Platform, including your ability to log in or access certain games.

4. Sharing Your Personal Data

ek9998 does not sell your personal data. We share personal data with third parties only in the circumstances described below, and only to the minimum extent necessary for the relevant purpose:

• Payment Processors: We share necessary financial data with our payment processing partners (including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank) to process your deposit and withdrawal transactions. These partners are bound by their own privacy policies and data security standards.
• Identity Verification Providers: We use third-party KYC verification services to assist with age verification and identity checks. These providers process your identity documents securely and are contractually prohibited from using your data for any other purpose.
• Game Software Providers: Certain game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive gameplay data necessary for the delivery of their games on the Platform. This data sharing is governed by our data processing agreements with each provider.
• Fraud Prevention & Security Services: We may share data with specialised fraud prevention and cybersecurity service providers to protect the Platform and its users from fraudulent activity, account takeovers, and other security threats.
• Regulatory Authorities & Law Enforcement: We may disclose personal data to relevant authorities where required to do so by law, court order, or regulatory directive, or where we reasonably believe disclosure is necessary to prevent or investigate illegal activity.
• Professional Advisers: We may share data with our legal counsel, auditors, and other professional advisers where necessary in connection with the operation and protection of our business, subject to strict confidentiality obligations.

5. Data Retention

ek9998 retains personal data only for as long as is necessary for the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or regulatory obligations. Our standard retention periods are as follows:

When personal data is no longer required and its retention period has expired, it is securely deleted or anonymised in a manner that renders re-identification impossible.

6. Your Rights

As a data subject, you have a number of rights in relation to your personal data held by ek9998. These rights are described below. To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We will respond within a reasonable timeframe and in any event within 30 days of receiving your request.

• Right of Access: You have the right to request a copy of all personal data we hold about you. We will provide this in a structured, readable format.
• Right to Rectification: If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data. This right is not absolute — we may be required to retain certain data to fulfil our legal and regulatory obligations even after you have requested deletion.
• Right to Restrict Processing: You have the right to request that we restrict our processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on consent or contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another service provider.
• Right to Withdraw Consent: Where our processing of your data is based on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interests as the lawful basis for that processing, unless our legitimate interests override your rights in the specific circumstances.

7. Data Security

ek9998 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encrypted storage of sensitive data including passwords (stored as salted cryptographic hashes — never in plain text) and payment method references.
• Role-based access controls that restrict access to personal data to only those members of the ek9998 team who require it to perform their duties.
• Regular third-party security audits and penetration testing conducted by independent cybersecurity specialists.
• Independently certified fair-play RNG testing, which also contributes to the overall integrity of the Platform's technical infrastructure.
• Continuous monitoring of Platform systems for unusual activity, with automated alerting for potential security incidents.
• A documented incident response plan that ensures prompt action and appropriate notification in the event of a confirmed data breach.

While we implement all reasonable security measures, no method of electronic transmission or storage is completely secure. In the event of a data breach that poses a significant risk to your rights and freedoms, we will notify you and the relevant authorities promptly in accordance with applicable law.

You also play an important role in keeping your data secure. You must keep your login credentials confidential, use a strong and unique password for your ek9998 account, and contact us immediately at [email protected] if you suspect that your account has been accessed without your authorisation.

8. Minors & Age Restriction

The ek9998 Platform is strictly intended for adults aged 21 years and older. We do not knowingly collect personal data from any person under the age of 21. During the registration process, all players are required to confirm that they are at least 21 years of age, and we conduct age verification checks as part of the KYC process.

If we discover that personal data has been provided by a person under the age of 21, we will immediately close the associated account, delete the personal data, and refund any deposits in accordance with our responsible gaming policy. If you believe that a minor has registered on our Platform, please contact us immediately at [email protected].

9. Changes to This Policy

ek9998 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will notify registered players via email to the address on file and by posting a prominent notice on the Platform. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of the ek9998 Platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to any changes, you must stop using the Platform and may request account closure by contacting our support team.

10. Contact & Data Requests

For any questions, concerns, or requests related to this Privacy Policy or our handling of your personal data — including requests to access, correct, or delete your data — please contact the ek9998 privacy team using the details below:

• Email: [email protected] — use the subject line "Privacy Request" for data-related enquiries
• Support Hours: 24 hours a day, 7 days a week, 365 days a year
• Response Commitment: We aim to acknowledge all privacy requests within 48 hours and to provide a full response within 30 days
• Time Zone: Bangladesh Standard Time (BST, UTC+6)

All formal data subject access requests, deletion requests, and objection notices must be submitted in writing via email to the address above. We may require you to verify your identity before processing any request that relates to personal data held in a registered account.